Deputy Resident Manager

At the moment, for our client, a real estate company, we are looking for candidates for the position of:

Deputy Resident Manager/Receptionist/Front Desk 

Wrocław / Kraków

• a long-term and responsible position in a growing international environment
• a varied range of responsibilities with opportunities for creative development and growth
• creative freedom and perspectives: no day is the same, every guest is different
• a fantastic, dedicated team, as well as exciting and varied job roles
• flexible working hours according to the properties office hours (Saturday/Sunday availability for Check- In/Check-Out)
• internal and external training and development opportunities
• private health insurance after the 1st month of work

• day-to-day supervising guest, to ensure they have the best possible time in property
• connect with the student community, knowing exactly what's always going on and how to cater to their needs
• support the Resident Manager by fulfilling the operational tasks
• actively support Resident Managers in resolving property-related issues promptly, in timeliness and accuracy of internal documentation as well as financial and operational reporting
• reception coverage together with and without the Resident Manager
• in the absence of the RM log incidents and complaints according to Service Specifications, escalating high priority matters as needed
• collaborate with the Resident Team, Sales and Marketing Col-leagues, and our other Resident Manager & Team 
• responding to inquiries and complaints from residents 
• answering of Customer Reservation Requests
• assistance to the RM in fulfilling of Quality Management such as Standard Operating Procedures (SOPs) and Local Operating Pro-cedures (LOPs)

• preferably degree in hospitality
• experience in the hospitality branch
• proven track record in guest relationship management
• stress resistant for peak periods for big check- in/check- out moves
• several years of practical experience at the Front Office as FO Supervisor with team leading experience in the hotel or accommodation sector is an advantage
• fluent in both Polish and English (oral and written)
• high service-focused mentality with a proactive, logical working style
• excellent MS Office skills, in particular MS Excel
• PMS and CRS experience are an advantage
• motivated and cheerful person with a flexible, hands-on approach

Osoby zainteresowane ofertą prosimy o aplikację przez przycisk aplikuj.

Widniejemy w Krajowym Rejestrze Agencji Zatrudnienia pod numerem 7097.

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